Contact Admin. Pas d accueil dans l avion, chef de cabine triste et pas ravi de travailler. Pas d au revoir en sortant de l avion non plus.
We were impressed with this airline. Service was prompt, airplane was clean, and staff was friendly. The plane left 7 hours late. They did not provide information or a satisfactory explanation for the delays. On hour 6 of delay we were still unsure of whether the flight would be cancelled. Working wifi would be good. The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual. The boarding crew was rude and unpleasant, the plane was boiling hot.
The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning. Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated. The crew was great. The soecial meal request was hadled well despite oversight.
Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human. The lights could be dimmed as it was a night flight.
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